/* ============================================================
   SAC The Classic Games — tema dark gamer / esports analytics
   (mesma linha visual do TCG Creators Hub)
   ============================================================ */

:root {
    --bg: #0a0e17;
    --bg-2: #0d1220;
    --panel: rgba(19, 26, 44, 0.62);
    --panel-solid: #121a2c;
    --stroke: rgba(124, 143, 191, 0.14);
    --stroke-strong: rgba(124, 143, 191, 0.28);
    --txt: #dbe4f8;
    --txt-dim: #8b98b8;
    --txt-faint: #5b6788;
    --neon-purple: #a855f7;
    --neon-cyan: #22d3ee;
    --neon-green: #34d399;
    --neon-pink: #f472b6;
    --danger: #ef4444;
    --warn: #facc15;
    --font-display: 'Orbitron', 'Rajdhani', sans-serif;
    --font-head: 'Rajdhani', sans-serif;
    --font-body: 'Inter', sans-serif;
}

* { box-sizing: border-box; margin: 0; padding: 0; }

html, body { height: 100%; }

body {
    background: var(--bg);
    color: var(--txt);
    font-family: var(--font-body);
    font-size: 13px;
    overflow-x: hidden;
}

/* fundo com grid sutil + glow radial */
.bg-grid {
    position: fixed; inset: 0; z-index: 0; pointer-events: none;
    background:
        radial-gradient(1200px 600px at 15% -10%, rgba(168, 85, 247, 0.10), transparent 60%),
        radial-gradient(1000px 500px at 90% 110%, rgba(34, 211, 238, 0.08), transparent 60%),
        linear-gradient(rgba(124, 143, 191, 0.045) 1px, transparent 1px),
        linear-gradient(90deg, rgba(124, 143, 191, 0.045) 1px, transparent 1px);
    background-size: auto, auto, 44px 44px, 44px 44px;
}

.app { position: relative; z-index: 1; padding: 66px 22px 40px; min-height: 100vh; }

/* ------------------------------------------------------------
   Menu superior fixo
   ------------------------------------------------------------ */
.topbar {
    position: fixed; top: 0; left: 0; right: 0; z-index: 60;
    display: flex; align-items: center; gap: 22px;
    height: 48px; padding: 0 22px;
    background: rgba(11, 15, 26, 0.88);
    border-bottom: 1px solid var(--stroke-strong);
    backdrop-filter: blur(14px);
    box-shadow: 0 6px 24px rgba(0, 0, 0, 0.45);
}
.topbar::after {
    content: ''; position: absolute; left: 0; right: 0; bottom: -1px; height: 1px;
    background: linear-gradient(90deg, transparent, rgba(168, 85, 247, 0.55), rgba(34, 211, 238, 0.4), transparent);
}
.brand {
    display: flex; align-items: center; gap: 10px;
    font-family: var(--font-head); font-weight: 700; font-size: 15px;
    letter-spacing: 1px; text-transform: uppercase;
    color: var(--txt); text-decoration: none; white-space: nowrap;
}
.brand-logo {
    height: 34px; width: auto;
    filter: drop-shadow(0 0 10px rgba(245, 197, 66, 0.35));
}
.brand-name { padding-top: 2px; }

/* logos dos jogos */
.glogo { width: auto; vertical-align: -3px; margin-right: 5px; filter: drop-shadow(0 1px 3px rgba(0, 0, 0, 0.7)); }
.glogo-chip { width: auto; vertical-align: -3px; margin-right: 2px; filter: drop-shadow(0 1px 2px rgba(0, 0, 0, 0.6)); }
.topnav { display: flex; align-items: center; gap: 4px; flex: 1; }
.topnav-item {
    display: flex; align-items: center; gap: 7px;
    padding: 7px 14px; border-radius: 9px;
    color: var(--txt-dim); text-decoration: none;
    font-family: var(--font-head); font-weight: 600; font-size: 14px;
    letter-spacing: 0.5px; white-space: nowrap;
    border: 1px solid transparent;
    transition: background 0.15s, color 0.15s, border-color 0.15s;
}
.topnav-item:hover { background: rgba(124, 143, 191, 0.10); color: var(--txt); }
.topnav-item.active {
    background: linear-gradient(135deg, rgba(168, 85, 247, 0.22), rgba(34, 211, 238, 0.14));
    color: #fff;
    border-color: rgba(168, 85, 247, 0.4);
}
.tn-ico { font-size: 14px; }
.topbar-clock {
    font-family: var(--font-display); font-size: 14px;
    color: var(--neon-cyan);
    text-shadow: 0 0 12px rgba(34, 211, 238, 0.6);
    white-space: nowrap;
}
@media (max-width: 960px) {
    .topnav-item { padding: 7px 9px; font-size: 12px; }
    .brand span:not(.brand-mark) { display: none; }
}

/* usuário logado na topbar */
/* Botão de sugestão (topbar, à esquerda da busca) */
.btn-sugestao {
    margin-left: auto; display: flex; align-items: center; gap: 5px;
    padding: 5px 11px; border-radius: 8px; cursor: pointer; white-space: nowrap;
    border: 1px solid rgba(250, 204, 21, 0.4); background: rgba(250, 204, 21, 0.07);
    color: var(--warn); font-family: var(--font-head); font-weight: 600; font-size: 12px; letter-spacing: 0.4px;
    transition: background 0.15s, border-color 0.15s;
}
.btn-sugestao:hover { background: rgba(250, 204, 21, 0.16); border-color: rgba(250, 204, 21, 0.7); }
.sug-row { display: grid; grid-template-columns: 1fr 1fr; gap: 8px; }
.sug-row > div { display: flex; flex-direction: column; gap: 8px; min-width: 0; }
.modal-form label small { text-transform: none; letter-spacing: 0; font-weight: 400; color: var(--txt-faint); }
.sug-erro {
    padding: 8px 11px; border-radius: 9px; font-size: 12.5px;
    background: rgba(239, 68, 68, 0.12); border: 1px solid rgba(239, 68, 68, 0.5); color: #ff9a9a;
}
.sug-ok { text-align: center; padding: 10px 0 2px; }
.sug-ok .ico { font-size: 34px; margin-bottom: 8px; }
.sug-ok p { font-size: 13.5px; color: var(--txt); margin-bottom: 6px; }
.sug-ok .modal-acoes { justify-content: center; }

/* Busca global de menus (topbar) */
.topsearch { position: relative; margin-left: 12px; }
.topsearch .ts-input {
    width: 220px; padding: 5px 10px; font: 500 12.5px var(--font-body, Inter, sans-serif);
    color: var(--txt); background: rgba(10, 14, 26, 0.6);
    border: 1px solid rgba(124, 143, 191, 0.25); border-radius: 7px; outline: none;
    transition: border-color .15s, width .15s;
}
.topsearch .ts-input:focus { border-color: var(--neon-purple); width: 280px; }
.topsearch .ts-results {
    position: absolute; top: calc(100% + 6px); right: 0; min-width: 320px; z-index: 300;
    background: #0d1322; border: 1px solid rgba(124, 143, 191, 0.3); border-radius: 9px;
    box-shadow: 0 12px 34px rgba(0, 0, 0, 0.6); overflow: hidden; padding: 4px;
}
.topsearch .ts-item {
    display: flex; align-items: center; gap: 8px; padding: 7px 10px; border-radius: 6px;
    text-decoration: none; color: var(--txt); font-size: 12.5px;
}
.topsearch .ts-item.sel { background: rgba(124, 58, 237, 0.18); }
.topsearch .ts-item .ts-ico { width: 18px; text-align: center; }
.topsearch .ts-item .ts-label { flex: 1; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.topsearch .ts-item .ts-group { font-size: 10.5px; color: var(--txt-faint); white-space: nowrap; }
@media (max-width: 860px) {
    .topsearch { display: none; }
    .btn-sugestao span { display: none; }
}

.topbar-user { display: flex; align-items: center; gap: 9px; }
.topbar-user img { width: 26px; height: 26px; border-radius: 7px; object-fit: cover; }
.topbar-user .tu-name { font-family: var(--font-head); font-weight: 600; font-size: 13px; color: var(--txt); white-space: nowrap; }
.topbar-user .tu-role { font-size: 9px; font-weight: 700; letter-spacing: 0.8px; color: var(--neon-cyan); border: 1px solid rgba(34, 211, 238, 0.4); border-radius: 4px; padding: 1px 5px; }
.topbar-logout {
    color: var(--txt-dim); text-decoration: none; font-size: 12px;
    font-family: var(--font-head); font-weight: 600; letter-spacing: 0.4px;
    padding: 5px 10px; border-radius: 8px; border: 1px solid transparent;
    transition: color 0.15s, border-color 0.15s;
}
.topbar-logout:hover { color: #ff8a8a; border-color: rgba(239, 68, 68, 0.4); }

/* ------------------------------------------------------------
   Cabeçalho de página
   ------------------------------------------------------------ */
.page-head { display: flex; align-items: baseline; gap: 14px; margin-bottom: 14px; flex-wrap: wrap; }
.page-title {
    font-family: var(--font-display); font-size: 22px; font-weight: 700;
    letter-spacing: 1.5px; text-transform: uppercase;
    background: linear-gradient(90deg, #fff, #b9c6ee);
    -webkit-background-clip: text; background-clip: text; color: transparent;
}
.page-sub { color: var(--txt-dim); font-family: var(--font-head); font-size: 14px; letter-spacing: 0.4px; }
.page-head .spacer { flex: 1; }

/* ------------------------------------------------------------
   Painéis / cards (glassmorphism)
   ------------------------------------------------------------ */
.panel {
    background: var(--panel);
    border: 1px solid var(--stroke);
    border-radius: 14px;
    backdrop-filter: blur(10px);
    padding: 14px 16px;
    position: relative;
    overflow: hidden;
}
.panel::before {
    content: ''; position: absolute; inset: 0 0 auto 0; height: 1px;
    background: linear-gradient(90deg, transparent, rgba(168, 85, 247, 0.5), transparent);
}
.panel-title {
    font-family: var(--font-head); font-size: 13px; font-weight: 700;
    letter-spacing: 1.4px; text-transform: uppercase; color: var(--txt-dim);
    margin-bottom: 10px; display: flex; align-items: center; gap: 8px;
}
.panel-title .hint { margin-left: auto; font-size: 11px; font-weight: 500; letter-spacing: 0.2px; text-transform: none; color: var(--txt-faint); }

/* ------------------------------------------------------------
   KPIs
   ------------------------------------------------------------ */
.kpi-strip { display: grid; grid-template-columns: repeat(auto-fit, minmax(150px, 1fr)); gap: 10px; margin-bottom: 12px; }
.kpi {
    background: var(--panel); border: 1px solid var(--stroke); border-radius: 12px;
    padding: 12px 14px; backdrop-filter: blur(10px); position: relative; overflow: hidden;
}
.kpi .k-label { font-family: var(--font-head); font-size: 11px; font-weight: 600; letter-spacing: 1.2px; text-transform: uppercase; color: var(--txt-dim); }
.kpi .k-value {
    font-family: var(--font-display); font-size: 26px; font-weight: 700; line-height: 1.25;
    color: #fff; text-shadow: 0 0 18px rgba(168, 85, 247, 0.55);
}
.kpi .k-value small { font-size: 13px; color: var(--txt-dim); text-shadow: none; font-family: var(--font-head); }
.kpi .k-sub { font-size: 11px; color: var(--txt-faint); margin-top: 2px; }
.kpi.accent-cyan .k-value { text-shadow: 0 0 18px rgba(34, 211, 238, 0.6); }
.kpi.accent-green .k-value { text-shadow: 0 0 18px rgba(52, 211, 153, 0.6); }
.kpi.accent-pink .k-value { text-shadow: 0 0 18px rgba(244, 114, 182, 0.6); }
.kpi.accent-warn .k-value { color: #ffe27a; text-shadow: 0 0 18px rgba(250, 204, 21, 0.55); }
.kpi.live-kpi { border-color: rgba(239, 68, 68, 0.45); }
.kpi.live-kpi .k-value { color: #ff6b6b; text-shadow: 0 0 20px rgba(239, 68, 68, 0.75); }

/* ------------------------------------------------------------
   Grids de dashboard
   ------------------------------------------------------------ */
.grid { display: grid; gap: 12px; }
.dash-grid { grid-template-columns: repeat(12, 1fr); }
.col-3 { grid-column: span 3; } .col-4 { grid-column: span 4; }
.col-5 { grid-column: span 5; } .col-6 { grid-column: span 6; }
.col-7 { grid-column: span 7; } .col-8 { grid-column: span 8; }
.col-9 { grid-column: span 9; } .col-12 { grid-column: span 12; }
@media (max-width: 1100px) {
    .col-3, .col-4, .col-5 { grid-column: span 6; }
    .col-6, .col-7, .col-8, .col-9 { grid-column: span 12; }
}
@media (max-width: 720px) { .dash-grid > * { grid-column: span 12 !important; } }

.chart { width: 100%; height: 260px; }
.chart-tall { height: 320px; }
.chart-mini { height: 180px; }

/* ------------------------------------------------------------
   Indicador AO VIVO
   ------------------------------------------------------------ */
.live-dot {
    display: inline-block; width: 9px; height: 9px; border-radius: 50%;
    background: #ef4444; box-shadow: 0 0 0 0 rgba(239, 68, 68, 0.7);
    animation: pulse 1.6s infinite;
}
@keyframes pulse {
    0% { box-shadow: 0 0 0 0 rgba(239, 68, 68, 0.7); }
    70% { box-shadow: 0 0 0 9px rgba(239, 68, 68, 0); }
    100% { box-shadow: 0 0 0 0 rgba(239, 68, 68, 0); }
}

/* ------------------------------------------------------------
   Alertas críticos
   ------------------------------------------------------------ */
.aviso-grid {
    display: grid; grid-template-columns: repeat(auto-fill, minmax(330px, 1fr));
    gap: 7px; max-height: 260px; overflow-y: auto; padding-right: 4px;
}
.aviso {
    display: flex; align-items: flex-start; gap: 8px;
    padding: 8px 11px; border-radius: 10px; border: 1px solid;
    font-size: 12px; line-height: 1.35; color: var(--txt);
    text-decoration: none; transition: filter 0.15s, transform 0.1s;
}
.aviso:hover { filter: brightness(1.25); transform: translateY(-1px); }
.aviso-critico { background: rgba(239, 68, 68, 0.08); border-color: rgba(239, 68, 68, 0.4); }
.aviso-atencao { background: rgba(250, 204, 21, 0.06); border-color: rgba(250, 204, 21, 0.32); }
.aviso-ico { font-size: 14px; line-height: 1.2; }
.aviso-critico .aviso-ico { filter: drop-shadow(0 0 6px rgba(239, 68, 68, 0.7)); }
.aviso-txt { color: var(--txt-dim); }
.aviso-txt b { font-family: var(--font-head); font-size: 13px; letter-spacing: 0.3px; color: var(--txt); }

/* ------------------------------------------------------------
   Filtros / toolbar
   ------------------------------------------------------------ */
.toolbar { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; margin-bottom: 12px; }
.tb-btn, .tb-select, .tb-input {
    background: rgba(19, 26, 44, 0.8); border: 1px solid var(--stroke-strong);
    color: var(--txt); border-radius: 9px; padding: 7px 12px;
    font-family: var(--font-head); font-weight: 600; font-size: 13px; letter-spacing: 0.4px;
    cursor: pointer; transition: border-color 0.15s, background 0.15s;
    text-decoration: none; display: inline-block;
}
.tb-btn:hover { border-color: var(--neon-purple); }
.tb-btn.active { background: linear-gradient(135deg, rgba(168, 85, 247, 0.28), rgba(34, 211, 238, 0.16)); border-color: rgba(168, 85, 247, 0.6); color: #fff; }
.tb-input { cursor: text; min-width: 180px; font-family: var(--font-body); font-weight: 400; }
.tb-input:focus, .tb-select:focus { outline: none; border-color: var(--neon-cyan); }
.tb-count { color: var(--txt-faint); font-size: 12px; margin-left: auto; }
.tb-select option { background: var(--panel-solid); }

/* ------------------------------------------------------------
   Tabelas densas
   ------------------------------------------------------------ */
.tbl-wrap { overflow: auto; border-radius: 12px; border: 1px solid var(--stroke); }
table.tbl { width: 100%; border-collapse: collapse; font-size: 12.5px; }
.tbl thead th {
    position: sticky; top: 0; z-index: 2;
    background: #101728; color: var(--txt-dim);
    font-family: var(--font-head); font-size: 11px; font-weight: 700;
    letter-spacing: 1px; text-transform: uppercase;
    padding: 9px 10px; text-align: left; white-space: nowrap;
    cursor: pointer; user-select: none;
}
.tbl thead th.sorted-asc::after { content: ' ▲'; color: var(--neon-cyan); }
.tbl thead th.sorted-desc::after { content: ' ▼'; color: var(--neon-cyan); }
.tbl tbody td { padding: 7px 10px; border-top: 1px solid var(--stroke); white-space: nowrap; }
.tbl tbody tr { transition: background 0.1s; }
.tbl tbody tr:hover { background: rgba(124, 143, 191, 0.07); }
.tbl .cell-name { display: flex; align-items: center; gap: 8px; }
.tbl .cell-name img { width: 26px; height: 26px; border-radius: 7px; object-fit: cover; }
.tbl .num { font-family: var(--font-display); font-size: 12px; }
.tbl a { color: var(--txt); text-decoration: none; }
.tbl a:hover { color: var(--neon-cyan); }

.badge { display: inline-block; font-size: 10px; font-weight: 700; letter-spacing: 0.6px; padding: 2px 7px; border-radius: 5px; border: 1px solid; }
.badge-live { color: #ff6b6b; border-color: rgba(239, 68, 68, 0.5); background: rgba(239, 68, 68, 0.1); }
.badge-ok { color: var(--neon-green); border-color: rgba(52, 211, 153, 0.45); }
.badge-off { color: var(--txt-faint); border-color: var(--stroke-strong); }
.badge-warn { color: var(--warn); border-color: rgba(250, 204, 21, 0.45); }
.game-chip { display: inline-flex; align-items: center; gap: 5px; font-size: 10.5px; font-weight: 600; padding: 1px 7px; border-radius: 20px; border: 1px solid; white-space: nowrap; }

.stars { color: var(--warn); letter-spacing: 1px; font-size: 12px; white-space: nowrap; }

/* paginação */
.pager { display: flex; gap: 6px; align-items: center; margin-top: 12px; flex-wrap: wrap; }
.pager a, .pager span.cur {
    padding: 5px 11px; border-radius: 8px; border: 1px solid var(--stroke-strong);
    color: var(--txt-dim); text-decoration: none; font-family: var(--font-display); font-size: 12px;
}
.pager a:hover { border-color: var(--neon-cyan); color: var(--txt); }
.pager span.cur { background: linear-gradient(135deg, rgba(168, 85, 247, 0.28), rgba(34, 211, 238, 0.16)); color: #fff; border-color: rgba(168, 85, 247, 0.6); }
.pager .pinfo { color: var(--txt-faint); font-size: 12px; margin-left: auto; }

/* ------------------------------------------------------------
   Detalhe do ticket — hero + SLA + transcript
   ------------------------------------------------------------ */
.hero {
    display: flex; gap: 18px; align-items: center; margin-bottom: 14px;
    background: var(--panel); border: 1px solid var(--stroke); border-radius: 16px;
    padding: 18px 22px; backdrop-filter: blur(12px); position: relative; overflow: hidden;
    flex-wrap: wrap;
}
.hero::before {
    content: ''; position: absolute; inset: 0;
    background: linear-gradient(120deg, rgba(168, 85, 247, 0.12), transparent 45%, rgba(34, 211, 238, 0.08));
    pointer-events: none;
}
.hero img.hero-avatar { width: 72px; height: 72px; border-radius: 16px; object-fit: cover; border: 2px solid rgba(168, 85, 247, 0.5); box-shadow: 0 0 24px rgba(168, 85, 247, 0.35); }
.hero-name { font-family: var(--font-display); font-size: 22px; font-weight: 700; letter-spacing: 1px; color: #fff; }
.hero-tags { display: flex; gap: 7px; margin-top: 6px; flex-wrap: wrap; align-items: center; }
.hero-side { margin-left: auto; display: flex; flex-direction: column; gap: 5px; align-items: flex-end; z-index: 1; }

.ficha-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(180px, 1fr)); gap: 8px 14px; }
.ficha-item { background: rgba(13, 18, 32, 0.55); border: 1px solid var(--stroke); border-radius: 10px; padding: 8px 11px; min-width: 0; }
.ficha-label { font-family: var(--font-head); font-size: 10px; font-weight: 700; letter-spacing: 1.1px; text-transform: uppercase; color: var(--txt-faint); }
.ficha-valor { font-size: 13px; font-weight: 600; color: var(--txt); margin-top: 2px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }

/* linha do tempo de SLA */
.sla-line { display: flex; align-items: stretch; gap: 0; margin: 6px 0 2px; flex-wrap: wrap; }
.sla-step { flex: 1; min-width: 150px; position: relative; padding: 10px 14px 10px 22px; }
.sla-step::before {
    content: ''; position: absolute; left: 4px; top: 16px; width: 11px; height: 11px;
    border-radius: 50%; background: var(--bg); border: 2px solid var(--neon-cyan);
    box-shadow: 0 0 10px rgba(34, 211, 238, 0.5);
}
.sla-step::after {
    content: ''; position: absolute; left: 18px; right: -6px; top: 21px; height: 2px;
    background: linear-gradient(90deg, rgba(34, 211, 238, 0.5), rgba(124, 143, 191, 0.15));
}
.sla-step:last-child::after { display: none; }
.sla-step.pending::before { border-color: var(--txt-faint); box-shadow: none; }
.sla-titulo { font-family: var(--font-head); font-size: 11px; font-weight: 700; letter-spacing: 1px; text-transform: uppercase; color: var(--txt-dim); }
.sla-valor { font-family: var(--font-display); font-size: 15px; color: #fff; margin-top: 2px; }
.sla-delta { font-size: 11px; color: var(--neon-cyan); margin-top: 2px; }

/* transcript estilo chat */
.chat { display: flex; flex-direction: column; gap: 8px; max-height: 70vh; overflow-y: auto; padding: 4px 6px 4px 2px; }
.msg { display: flex; gap: 9px; max-width: 78%; }
.msg img.msg-avatar { width: 30px; height: 30px; border-radius: 8px; object-fit: cover; flex-shrink: 0; margin-top: 2px; }
.msg-bubble {
    background: rgba(13, 18, 32, 0.7); border: 1px solid var(--stroke);
    border-radius: 12px; padding: 8px 12px; min-width: 0;
}
.msg-autor { font-family: var(--font-head); font-weight: 700; font-size: 12.5px; letter-spacing: 0.3px; display: flex; gap: 7px; align-items: baseline; flex-wrap: wrap; }
.msg-hora { font-size: 10px; color: var(--txt-faint); font-family: var(--font-body); font-weight: 400; }
.msg-gap { font-size: 10px; color: var(--txt-faint); }
.msg-texto { font-size: 12.5px; line-height: 1.45; margin-top: 3px; white-space: pre-wrap; word-break: break-word; color: var(--txt); }
.msg-anexo { display: inline-block; margin-top: 5px; font-size: 11px; color: var(--neon-cyan); }
.msg.staff { align-self: flex-end; flex-direction: row-reverse; }
.msg.staff .msg-bubble { background: rgba(168, 85, 247, 0.10); border-color: rgba(168, 85, 247, 0.35); }
.msg.staff .msg-autor { color: #d8b7fd; }
.msg.player .msg-autor { color: #7edcee; }
.msg.bot .msg-bubble { background: rgba(124, 143, 191, 0.06); border-style: dashed; }
.msg.bot .msg-autor { color: var(--txt-faint); }

/* notas internas */
.nota-item {
    background: rgba(250, 204, 21, 0.05); border-left: 2px solid rgba(250, 204, 21, 0.5);
    border-radius: 0 8px 8px 0; padding: 8px 11px; margin-bottom: 7px; font-size: 12px;
}
.nota-meta { font-size: 10.5px; color: var(--txt-faint); margin-bottom: 3px; }
.nota-form textarea {
    width: 100%; resize: vertical; min-height: 70px; line-height: 1.5;
    font-size: 12.5px; padding: 9px 11px;
    background: rgba(19, 26, 44, 0.8); border: 1px solid var(--stroke-strong);
    color: var(--txt); border-radius: 9px; font-family: var(--font-body);
}
.nota-form textarea:focus { outline: none; border-color: var(--neon-cyan); }
.nota-form .acoes { margin-top: 8px; display: flex; justify-content: flex-end; }

/* ------------------------------------------------------------
   Leaderboard / pódio de atendentes
   ------------------------------------------------------------ */
.lb-list { display: flex; flex-direction: column; gap: 6px; }
.lb-row {
    display: flex; align-items: center; gap: 10px; padding: 6px 9px;
    border-radius: 10px; border: 1px solid transparent; text-decoration: none; color: var(--txt);
    transition: background 0.15s, border-color 0.15s;
}
.lb-row:hover { background: rgba(124, 143, 191, 0.08); border-color: var(--stroke-strong); }
.lb-pos { font-family: var(--font-display); font-size: 14px; min-width: 26px; flex-shrink: 0; text-align: center; color: var(--txt-faint); }
.lb-row:nth-child(1) .lb-pos { color: #f5c542; text-shadow: 0 0 10px rgba(245, 197, 66, 0.6); }
.lb-row:nth-child(2) .lb-pos { color: #c9d4e8; }
.lb-row:nth-child(3) .lb-pos { color: #cd7f4f; }
.lb-row img { width: 30px; height: 30px; border-radius: 8px; object-fit: cover; }
.lb-name { font-weight: 600; font-size: 13px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.lb-meta { font-size: 11px; color: var(--txt-dim); }
.lb-value { margin-left: auto; font-family: var(--font-display); font-size: 13px; color: var(--neon-cyan); white-space: nowrap; }

/* cards de atendentes */
.cards-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(295px, 1fr)); gap: 12px; }
.pcard {
    background: var(--panel); border: 1px solid var(--stroke); border-radius: 14px;
    padding: 13px 14px; backdrop-filter: blur(10px);
    display: flex; flex-direction: column; gap: 9px;
    transition: transform 0.15s, border-color 0.15s, box-shadow 0.15s;
    text-decoration: none; color: var(--txt); position: relative; overflow: hidden;
}
.pcard:hover { transform: translateY(-2px); border-color: rgba(168, 85, 247, 0.5); box-shadow: 0 8px 26px rgba(168, 85, 247, 0.16); }
.pcard-head { display: flex; align-items: center; gap: 10px; }
.pcard-head img { width: 42px; height: 42px; border-radius: 10px; object-fit: cover; }
.pcard-name { font-family: var(--font-head); font-weight: 700; font-size: 16px; letter-spacing: 0.3px; line-height: 1.1; }
.pcard-sub { font-size: 11px; color: var(--txt-dim); }
.pcard-stats { display: grid; grid-template-columns: repeat(3, 1fr); gap: 6px; }
.pcard-stat { background: rgba(13, 18, 32, 0.55); border: 1px solid var(--stroke); border-radius: 9px; padding: 6px 9px; }
.pcard-stat .l { font-size: 9.5px; letter-spacing: 0.8px; text-transform: uppercase; color: var(--txt-faint); font-family: var(--font-head); font-weight: 700; }
.pcard-stat .v { font-family: var(--font-display); font-size: 14px; color: #fff; margin-top: 1px; }

/* estatística inline (perfil) */
.stat-inline { display: flex; gap: 18px; flex-wrap: wrap; }
.stat-inline .si { min-width: 110px; }
.stat-inline .si-label { font-size: 10.5px; letter-spacing: 1px; text-transform: uppercase; color: var(--txt-faint); font-family: var(--font-head); font-weight: 600; }
.stat-inline .si-value { font-family: var(--font-display); font-size: 18px; color: #fff; }
.stat-inline .si-value small { font-size: 11px; color: var(--txt-dim); }

/* barras de distribuição de estrelas */
.mbar-label { display: flex; justify-content: space-between; font-size: 10.5px; color: var(--txt-dim); margin-bottom: 2px; }
.mbar-label b { color: var(--txt); font-weight: 600; }
.mbar { height: 6px; border-radius: 4px; background: rgba(124, 143, 191, 0.14); overflow: hidden; }
.mbar > i { display: block; height: 100%; border-radius: 4px; transition: width 0.6s cubic-bezier(0.16, 1, 0.3, 1); }

/* ------------------------------------------------------------
   Comparativo mensal
   ------------------------------------------------------------ */
.comp-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(200px, 1fr)); gap: 10px; }
.comp-item { background: rgba(13, 18, 32, 0.55); border: 1px solid var(--stroke); border-radius: 12px; padding: 11px 13px; }
.comp-label { font-family: var(--font-head); font-size: 10.5px; font-weight: 700; letter-spacing: 1.1px; text-transform: uppercase; color: var(--txt-dim); }
.comp-valor { font-family: var(--font-display); font-size: 22px; font-weight: 700; color: #fff; margin-top: 3px; display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }
.comp-sub { font-size: 11px; color: var(--txt-faint); margin-top: 4px; }
.comp-sub b { color: var(--txt-dim); font-weight: 600; }
.delta {
    font-family: var(--font-head); font-size: 11px; font-weight: 700; letter-spacing: 0.4px;
    padding: 2px 8px; border-radius: 12px; border: 1px solid; white-space: nowrap;
}
.delta-up   { color: var(--neon-green); border-color: rgba(52, 211, 153, 0.45); background: rgba(52, 211, 153, 0.08); }
.delta-down { color: #ff8a8a; border-color: rgba(239, 68, 68, 0.45); background: rgba(239, 68, 68, 0.08); }
.delta-flat { color: var(--txt-dim); border-color: var(--stroke-strong); }

/* funil */
.funil { display: flex; flex-direction: column; gap: 7px; }
.funil-step { position: relative; border-radius: 9px; overflow: hidden; background: rgba(124, 143, 191, 0.08); }
.funil-step > i { display: block; height: 100%; position: absolute; inset: 0 auto 0 0; background: linear-gradient(90deg, rgba(168, 85, 247, 0.30), rgba(34, 211, 238, 0.20)); }
.funil-step > div { position: relative; display: flex; justify-content: space-between; padding: 9px 13px; font-size: 12.5px; }
.funil-step b { font-family: var(--font-display); }

/* ------------------------------------------------------------
   Diversos
   ------------------------------------------------------------ */
.muted { color: var(--txt-dim); }
.faint { color: var(--txt-faint); }
.text-green { color: var(--neon-green); }
.text-cyan { color: var(--neon-cyan); }
.text-red { color: var(--danger); }
.text-warn { color: var(--warn); }
.mono { font-family: var(--font-display); }
.nowrap { white-space: nowrap; }
.mt { margin-top: 12px; }
.empty-note { color: var(--txt-faint); font-size: 12px; padding: 18px 6px; text-align: center; }

::-webkit-scrollbar { width: 9px; height: 9px; }
::-webkit-scrollbar-track { background: transparent; }
::-webkit-scrollbar-thumb { background: rgba(124, 143, 191, 0.25); border-radius: 6px; }
::-webkit-scrollbar-thumb:hover { background: rgba(124, 143, 191, 0.45); }

/* ------------------------------------------------------------
   Login
   ------------------------------------------------------------ */
.login-wrap {
    position: relative; z-index: 1; min-height: 100vh;
    display: flex; flex-direction: column; align-items: center; justify-content: center;
    gap: 16px; padding: 24px;
}
.login-card {
    width: 100%; max-width: 420px;
    background: var(--panel); border: 1px solid var(--stroke-strong);
    border-radius: 18px; backdrop-filter: blur(14px);
    padding: 34px 34px 28px; position: relative; overflow: hidden;
    box-shadow: 0 20px 60px rgba(0, 0, 0, 0.55), 0 0 40px rgba(168, 85, 247, 0.12);
}
.login-card::before {
    content: ''; position: absolute; inset: 0 0 auto 0; height: 2px;
    background: linear-gradient(90deg, transparent, var(--neon-purple), var(--neon-cyan), transparent);
}
.login-brand { display: flex; align-items: center; justify-content: center; }
.login-logo { max-width: 230px; height: auto; filter: drop-shadow(0 0 22px rgba(245, 197, 66, 0.3)); }
.login-brand-name {
    font-family: var(--font-display); font-size: 18px; font-weight: 700;
    letter-spacing: 3px; text-transform: uppercase; color: #fff;
    text-align: center; margin-top: 12px;
}
.login-sub { text-align: center; color: var(--txt-dim); font-size: 12px; margin: 8px 0 22px; line-height: 1.5; }
.login-alert { border-radius: 10px; padding: 10px 12px; font-size: 12.5px; margin-bottom: 16px; }
.login-alert-err { background: rgba(239, 68, 68, 0.12); border: 1px solid rgba(239, 68, 68, 0.45); color: #ff9d9d; }
.login-label {
    display: block; font-family: var(--font-head); font-size: 11px; font-weight: 700;
    letter-spacing: 1.2px; text-transform: uppercase; color: var(--txt-dim); margin-bottom: 7px;
}
.login-row { display: flex; gap: 8px; }
.login-input { flex: 1; min-width: 0; }
.btn-admin {
    padding: 0 16px; border-radius: 9px; border: 1px solid rgba(34, 211, 238, 0.5);
    background: rgba(34, 211, 238, 0.12); color: var(--neon-cyan); cursor: pointer;
    font-family: var(--font-head); font-weight: 700; font-size: 13px; letter-spacing: 0.5px;
    transition: background 0.15s;
}
.btn-admin:hover { background: rgba(34, 211, 238, 0.22); }
.login-foot { color: var(--txt-faint); font-size: 11px; }

.err-box {
    max-width: 560px; margin: 18vh auto; text-align: center;
    background: var(--panel); border: 1px solid rgba(239, 68, 68, 0.4);
    border-radius: 16px; padding: 34px;
}
.err-box h1 { font-family: var(--font-display); color: #ff8a8a; margin-bottom: 10px; font-size: 20px; }

/* ------------------------------------------------------------
   Atendimento — cockpit de 3 colunas (fila / conversa / copiloto)
   ------------------------------------------------------------ */
body[data-view="atendimento"] .app,
body[data-view="sac/atendimento"] .app { padding-bottom: 12px; }
.atd-grid {
    display: grid; grid-template-columns: 3fr 5fr 4fr; gap: 10px;
    height: calc(100vh - 66px - 12px); min-height: 480px;
}
@media (max-width: 1100px) {
    .atd-grid { grid-template-columns: 1fr; height: auto; }
    .atd-col { max-height: 70vh; }
}
.atd-col {
    display: flex; flex-direction: column; min-height: 0;
    background: var(--panel); border: 1px solid var(--stroke);
    border-radius: 14px; backdrop-filter: blur(10px); overflow: hidden;
    position: relative;
}
.atd-col::before {
    content: ''; position: absolute; inset: 0 0 auto 0; height: 1px;
    background: linear-gradient(90deg, transparent, rgba(168, 85, 247, 0.5), transparent);
}
.atd-col-head {
    padding: 10px 12px 8px; border-bottom: 1px solid var(--stroke);
    font-family: var(--font-head); font-size: 12px; font-weight: 700;
    letter-spacing: 1.3px; text-transform: uppercase; color: var(--txt-dim);
    display: flex; align-items: center; gap: 8px; flex-shrink: 0;
}
.atd-col-head .hint { margin-left: auto; font-size: 10.5px; font-weight: 500; letter-spacing: 0.2px; text-transform: none; color: var(--txt-faint); }
.atd-col-body { flex: 1; min-height: 0; overflow-y: auto; padding: 8px; }

/* filtros da fila */
.atd-filtros { display: flex; gap: 6px; padding: 8px 8px 0; flex-wrap: wrap; flex-shrink: 0; }
.atd-filtros .tb-select, .atd-filtros .tb-input { padding: 5px 9px; font-size: 12px; min-width: 0; }
.atd-filtros .tb-input { flex: 1; min-width: 90px; }
.atd-toggle {
    display: inline-flex; align-items: center; gap: 5px; cursor: pointer;
    font-family: var(--font-head); font-weight: 600; font-size: 11.5px; color: var(--txt-dim);
    border: 1px solid var(--stroke-strong); border-radius: 9px; padding: 5px 9px; user-select: none;
    transition: border-color 0.15s, color 0.15s, background 0.15s;
}
.atd-toggle.on { color: var(--neon-cyan); border-color: rgba(34, 211, 238, 0.5); background: rgba(34, 211, 238, 0.08); }

/* cards da fila */
.fila-card {
    display: block; width: 100%; text-align: left; cursor: pointer;
    background: rgba(13, 18, 32, 0.55); border: 1px solid var(--stroke);
    border-radius: 11px; padding: 8px 10px; margin-bottom: 6px; color: var(--txt);
    transition: border-color 0.12s, background 0.12s, transform 0.08s;
    font-family: var(--font-body); font-size: 12px;
}
.fila-card:hover { border-color: var(--stroke-strong); background: rgba(19, 26, 44, 0.85); }
.fila-card.sel {
    border-color: rgba(168, 85, 247, 0.75);
    background: linear-gradient(135deg, rgba(168, 85, 247, 0.14), rgba(34, 211, 238, 0.07));
    box-shadow: 0 0 16px rgba(168, 85, 247, 0.22);
}
.fila-l1 { display: flex; align-items: center; gap: 6px; flex-wrap: wrap; }
.fila-l1 .fid { font-family: var(--font-display); font-size: 12.5px; color: var(--neon-cyan); }
.fila-l1 .fcat { color: var(--txt-dim); font-size: 11px; }
.fila-l2 { display: flex; align-items: center; gap: 7px; margin-top: 5px; min-width: 0; }
.fila-l2 img { width: 22px; height: 22px; border-radius: 6px; object-fit: cover; flex-shrink: 0; }
.fila-l2 .fnome { font-weight: 600; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.fila-l3 { display: flex; align-items: center; gap: 8px; margin-top: 5px; font-size: 10.5px; color: var(--txt-faint); flex-wrap: wrap; }
.fila-l3 .fmsgs { margin-left: auto; font-family: var(--font-display); }

/* conversa */
.atd-tk-head { padding: 9px 12px; border-bottom: 1px solid var(--stroke); flex-shrink: 0; display: flex; align-items: center; gap: 9px; flex-wrap: wrap; min-height: 44px; }
.atd-tk-head .tk-id { font-family: var(--font-display); font-size: 15px; color: #fff; }
.atd-tk-head .tk-meta { font-size: 11px; color: var(--txt-dim); }
.atd-tk-head .tk-links { margin-left: auto; display: flex; gap: 6px; }
.atd-tk-head .tk-links a { color: var(--txt-dim); text-decoration: none; font-size: 11.5px; border: 1px solid var(--stroke-strong); border-radius: 7px; padding: 3px 8px; }
.atd-tk-head .tk-links a:hover { color: var(--txt); border-color: var(--neon-purple); }
.atd-chat { flex: 1; min-height: 0; overflow-y: auto; padding: 10px; display: flex; flex-direction: column; gap: 8px; }
.atd-chat .msg { max-width: 86%; }
.msg.otimista .msg-bubble { opacity: 0.65; border-style: dashed; }
.msg-status { font-size: 10px; color: var(--warn); margin-top: 3px; }

/* composer */
.atd-composer { border-top: 1px solid var(--stroke); padding: 9px 10px; flex-shrink: 0; background: rgba(11, 15, 26, 0.55); }
.atd-composer textarea {
    width: 100%; resize: none; min-height: 58px; max-height: 190px; line-height: 1.5;
    font-size: 13px; padding: 9px 11px; font-family: var(--font-body);
    background: rgba(19, 26, 44, 0.85); border: 1px solid var(--stroke-strong);
    color: var(--txt); border-radius: 10px;
}
.atd-composer textarea:focus { outline: none; border-color: var(--neon-cyan); }
.atd-composer .comp-acoes { display: flex; align-items: center; gap: 7px; margin-top: 7px; flex-wrap: wrap; }
.comp-count { font-size: 10.5px; color: var(--txt-faint); font-family: var(--font-display); }
.comp-count.limite { color: var(--danger); }
.comp-spacer { flex: 1; }
.btn-send {
    padding: 7px 16px; border-radius: 9px; cursor: pointer;
    border: 1px solid rgba(52, 211, 153, 0.55); background: rgba(52, 211, 153, 0.14);
    color: var(--neon-green); font-family: var(--font-head); font-weight: 700; font-size: 13px; letter-spacing: 0.4px;
    transition: background 0.15s;
}
.btn-send:hover { background: rgba(52, 211, 153, 0.26); }
.btn-send:disabled, .btn-sec:disabled, .btn-warn:disabled { opacity: 0.45; cursor: not-allowed; }
.btn-sec {
    padding: 7px 12px; border-radius: 9px; cursor: pointer;
    border: 1px solid var(--stroke-strong); background: rgba(19, 26, 44, 0.8);
    color: var(--txt-dim); font-family: var(--font-head); font-weight: 600; font-size: 12.5px;
    transition: border-color 0.15s, color 0.15s;
}
.btn-sec:hover { border-color: var(--neon-purple); color: var(--txt); }
.btn-warn {
    padding: 7px 12px; border-radius: 9px; cursor: pointer;
    border: 1px solid rgba(250, 204, 21, 0.5); background: rgba(250, 204, 21, 0.09);
    color: var(--warn); font-family: var(--font-head); font-weight: 700; font-size: 12.5px;
    transition: background 0.15s;
}
.btn-warn:hover { background: rgba(250, 204, 21, 0.18); }

/* copiloto IA */
.ia-bloco { border: 1px solid var(--stroke); border-radius: 11px; margin-bottom: 8px; overflow: hidden; background: rgba(13, 18, 32, 0.45); }
.ia-bloco-head {
    padding: 8px 11px; font-family: var(--font-head); font-size: 11px; font-weight: 700;
    letter-spacing: 1.1px; text-transform: uppercase; color: var(--txt-dim);
    display: flex; align-items: center; gap: 7px; cursor: default;
}
.ia-bloco-head .hint { margin-left: auto; font-size: 10px; font-weight: 500; text-transform: none; letter-spacing: 0.2px; color: var(--txt-faint); }
.ia-bloco-head.clicavel { cursor: pointer; user-select: none; }
.ia-bloco-body { padding: 0 11px 10px; }
.btn-ia {
    width: 100%; padding: 11px; border-radius: 10px; cursor: pointer;
    border: 1px solid rgba(168, 85, 247, 0.55);
    background: linear-gradient(135deg, rgba(168, 85, 247, 0.20), rgba(34, 211, 238, 0.10));
    color: #d8b7fd; font-family: var(--font-head); font-weight: 700; font-size: 14px; letter-spacing: 0.6px;
    transition: filter 0.15s, box-shadow 0.15s;
}
.btn-ia:hover { filter: brightness(1.2); box-shadow: 0 0 18px rgba(168, 85, 247, 0.3); }
.btn-ia:disabled { opacity: 0.5; cursor: wait; }
.ia-status { font-size: 11.5px; color: var(--txt-dim); padding: 8px 2px 0; display: flex; align-items: center; gap: 7px; }
.ia-spinner {
    width: 12px; height: 12px; border-radius: 50%; flex-shrink: 0;
    border: 2px solid rgba(168, 85, 247, 0.3); border-top-color: var(--neon-purple);
    animation: iaspin 0.8s linear infinite;
}
@keyframes iaspin { to { transform: rotate(360deg); } }
.ia-card { margin-top: 9px; border: 1px solid rgba(168, 85, 247, 0.4); border-radius: 10px; padding: 9px 11px; background: rgba(168, 85, 247, 0.06); font-size: 12px; }
.ia-card-meta { display: flex; gap: 6px; flex-wrap: wrap; align-items: center; margin-bottom: 6px; }
.ia-conf { font-family: var(--font-display); font-size: 12px; padding: 1px 8px; border-radius: 12px; border: 1px solid; }
.ia-conf.alta { color: var(--neon-green); border-color: rgba(52, 211, 153, 0.5); }
.ia-conf.media { color: var(--warn); border-color: rgba(250, 204, 21, 0.5); }
.ia-conf.baixa { color: #ff8a8a; border-color: rgba(239, 68, 68, 0.5); }
.ia-topic { font-size: 10.5px; color: var(--neon-cyan); }
.ia-resumo { color: var(--txt-dim); font-size: 11.5px; margin-bottom: 6px; }
.ia-resposta { white-space: pre-wrap; word-break: break-word; line-height: 1.5; color: var(--txt); max-height: 210px; overflow-y: auto; }
.ia-nota { margin-top: 7px; font-size: 11px; color: var(--warn); background: rgba(250, 204, 21, 0.06); border-left: 2px solid rgba(250, 204, 21, 0.5); padding: 5px 8px; border-radius: 0 6px 6px 0; }
.ia-aviso { margin-top: 7px; font-size: 11px; color: var(--warn); }
.ia-similares { margin-top: 6px; font-size: 10.5px; color: var(--txt-faint); }
.ia-similares a { color: var(--neon-cyan); text-decoration: none; }
.ia-card-acoes { display: flex; gap: 6px; margin-top: 9px; }
.chips { display: flex; gap: 5px; flex-wrap: wrap; padding-top: 2px; }
.chip {
    padding: 4px 10px; border-radius: 14px; cursor: pointer; font-size: 11px;
    border: 1px solid var(--stroke-strong); background: rgba(19, 26, 44, 0.8);
    color: var(--txt-dim); font-family: var(--font-head); font-weight: 600; letter-spacing: 0.3px;
    transition: border-color 0.12s, color 0.12s;
}
.chip:hover:not(:disabled) { border-color: var(--neon-cyan); color: var(--neon-cyan); }
.chip:disabled { opacity: 0.4; cursor: not-allowed; }
.refine-livre { display: flex; gap: 6px; margin-top: 7px; }
.refine-livre input { flex: 1; min-width: 0; padding: 6px 10px; font-size: 12px; background: rgba(19, 26, 44, 0.85); border: 1px solid var(--stroke-strong); color: var(--txt); border-radius: 8px; font-family: var(--font-body); }
.refine-livre input:focus { outline: none; border-color: var(--neon-cyan); }

/* respostas rápidas */
.qr-tabs { display: flex; gap: 4px; margin-bottom: 7px; }
.qr-tab {
    flex: 1; padding: 5px; border-radius: 8px; cursor: pointer; text-align: center;
    border: 1px solid var(--stroke-strong); background: transparent; color: var(--txt-dim);
    font-family: var(--font-head); font-weight: 700; font-size: 11px; letter-spacing: 0.5px;
}
.qr-tab.on { background: linear-gradient(135deg, rgba(168, 85, 247, 0.25), rgba(34, 211, 238, 0.14)); color: #fff; border-color: rgba(168, 85, 247, 0.55); }
.qr-item {
    display: block; width: 100%; text-align: left; cursor: pointer;
    background: rgba(19, 26, 44, 0.6); border: 1px solid var(--stroke);
    border-radius: 9px; padding: 7px 10px; margin-bottom: 5px; color: var(--txt);
    font-family: var(--font-body); font-size: 11.5px; transition: border-color 0.12s;
}
.qr-item:hover { border-color: var(--neon-cyan); }
.qr-item .qr-titulo { font-weight: 600; font-size: 12px; display: flex; gap: 6px; align-items: baseline; }
.qr-item .qr-preview { color: var(--txt-faint); font-size: 10.5px; margin-top: 2px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }

/* contexto do jogador */
.ctx-item { display: flex; gap: 8px; align-items: center; padding: 5px 4px; border-bottom: 1px dashed var(--stroke); font-size: 11.5px; }
.ctx-item:last-child { border-bottom: none; }
.ctx-item a { color: var(--neon-cyan); text-decoration: none; font-family: var(--font-display); font-size: 11px; }
.ctx-item .ctx-meta { color: var(--txt-faint); font-size: 10.5px; }
.ctx-item .spacer { flex: 1; }

/* toasts */
.toasts { position: fixed; right: 16px; bottom: 16px; z-index: 90; display: flex; flex-direction: column; gap: 8px; max-width: 380px; }
.toast {
    padding: 11px 14px; border-radius: 11px; font-size: 12.5px; color: var(--txt);
    border: 1px solid; backdrop-filter: blur(12px); box-shadow: 0 10px 30px rgba(0, 0, 0, 0.5);
    animation: toastIn 0.22s ease-out;
}
@keyframes toastIn { from { opacity: 0; transform: translateY(8px); } to { opacity: 1; transform: none; } }
.toast-ok { background: rgba(52, 211, 153, 0.12); border-color: rgba(52, 211, 153, 0.5); }
.toast-err { background: rgba(239, 68, 68, 0.14); border-color: rgba(239, 68, 68, 0.55); }
.toast-info { background: rgba(34, 211, 238, 0.10); border-color: rgba(34, 211, 238, 0.45); }

/* modal genérico (operador / confirmação / CRUD de modelos) */
.modal-back {
    position: fixed; inset: 0; z-index: 80; display: flex; align-items: center; justify-content: center;
    background: rgba(5, 8, 15, 0.78); backdrop-filter: blur(6px); padding: 20px;
}
.modal-back[hidden] { display: none; }
.modal {
    width: 100%; max-width: 460px; max-height: 86vh; overflow-y: auto;
    background: var(--panel-solid); border: 1px solid var(--stroke-strong);
    border-radius: 16px; padding: 22px; position: relative;
    box-shadow: 0 24px 70px rgba(0, 0, 0, 0.6), 0 0 40px rgba(168, 85, 247, 0.14);
}
.modal::before { content: ''; position: absolute; inset: 0 0 auto 0; height: 2px; background: linear-gradient(90deg, transparent, var(--neon-purple), var(--neon-cyan), transparent); }
.modal-title { font-family: var(--font-display); font-size: 16px; font-weight: 700; letter-spacing: 1px; text-transform: uppercase; color: #fff; margin-bottom: 4px; }
.modal-sub { font-size: 12px; color: var(--txt-dim); margin-bottom: 14px; }
.modal .fecha { position: absolute; top: 12px; right: 14px; background: none; border: none; color: var(--txt-faint); font-size: 17px; cursor: pointer; }
.modal .fecha:hover { color: var(--txt); }
.op-list { display: flex; flex-direction: column; gap: 5px; max-height: 300px; overflow-y: auto; margin-bottom: 14px; }
.op-item {
    display: flex; align-items: center; gap: 10px; padding: 7px 10px; cursor: pointer;
    background: rgba(19, 26, 44, 0.7); border: 1px solid var(--stroke); border-radius: 10px;
    color: var(--txt); font-family: var(--font-body); font-size: 13px; text-align: left; width: 100%;
    transition: border-color 0.12s, background 0.12s;
}
.op-item:hover { border-color: rgba(168, 85, 247, 0.6); background: rgba(168, 85, 247, 0.08); }
.op-item img { width: 30px; height: 30px; border-radius: 8px; object-fit: cover; }
.op-item .op-n { font-weight: 600; }
.op-item .op-meta { margin-left: auto; font-size: 10.5px; color: var(--txt-faint); font-family: var(--font-display); }
.modal-form { display: flex; flex-direction: column; gap: 8px; }
.modal-form[hidden] { display: none; }
.modal-form label { font-family: var(--font-head); font-size: 10.5px; font-weight: 700; letter-spacing: 1px; text-transform: uppercase; color: var(--txt-dim); }
.modal-form input, .modal-form textarea, .modal-form select {
    width: 100%; padding: 8px 11px; font-size: 13px; font-family: var(--font-body);
    background: rgba(19, 26, 44, 0.85); border: 1px solid var(--stroke-strong);
    color: var(--txt); border-radius: 9px;
}
.modal-form input:focus, .modal-form textarea:focus, .modal-form select:focus { outline: none; border-color: var(--neon-cyan); }
.modal-form textarea { resize: vertical; min-height: 90px; }
.modal-acoes { display: flex; gap: 8px; justify-content: flex-end; margin-top: 14px; }

/* atalhos (rodapé da fila) */
.atd-atalhos { padding: 6px 10px; border-top: 1px solid var(--stroke); font-size: 10px; color: var(--txt-faint); flex-shrink: 0; display: flex; gap: 10px; flex-wrap: wrap; }
.atd-atalhos b { color: var(--txt-dim); font-family: var(--font-display); font-size: 9.5px; border: 1px solid var(--stroke-strong); border-radius: 4px; padding: 0 4px; }

.atd-empty { display: flex; flex-direction: column; align-items: center; justify-content: center; height: 100%; gap: 10px; color: var(--txt-faint); }
.atd-empty .ico { font-size: 36px; filter: grayscale(0.4); opacity: 0.6; }

/* bloco "Problema reportado" (atendimento) */
.report-form { display: flex; flex-direction: column; gap: 6px; margin-top: 9px; }
.report-form label { font-family: var(--font-head); font-size: 10px; font-weight: 700; letter-spacing: 1px; text-transform: uppercase; color: var(--txt-faint); }
.report-form input, .report-form textarea {
    width: 100%; padding: 7px 10px; font-size: 12.5px; font-family: var(--font-body);
    background: rgba(19, 26, 44, 0.85); border: 1px solid var(--stroke-strong);
    color: var(--txt); border-radius: 8px;
}
.report-form input:focus, .report-form textarea:focus { outline: none; border-color: var(--neon-cyan); }
.report-form textarea { resize: vertical; min-height: 90px; line-height: 1.45; }
.report-dup {
    margin-top: 9px; border: 1px solid rgba(250, 204, 21, 0.5); border-radius: 10px;
    padding: 9px 11px; background: rgba(250, 204, 21, 0.07); font-size: 12px;
}
.report-dup b { color: var(--warn); }

/* ============================================================
   Financeiro (base metrics) — período, money, gcards, DRE,
   progress bars, notas, tiers, mini-KPIs
   ============================================================ */
.period-bar { align-items: center; }
.period-range-form { display: flex; gap: 6px; align-items: center; flex-wrap: wrap; }
.period-range-form .tb-input.tb-date { min-width: 0; width: 108px; font-family: var(--font-display); font-size: 12px; }

/* valores financeiros com semântica de cor consistente */
.money-pos { color: var(--neon-green); }
.money-neg { color: var(--danger); }
.money-info { color: var(--neon-cyan); }
.money-warn { color: var(--warn); }
.kpi .k-value.money-pos { color: var(--neon-green); text-shadow: 0 0 18px rgba(52, 211, 153, 0.55); }
.kpi .k-value.money-neg { color: #ff6b6b; text-shadow: 0 0 18px rgba(239, 68, 68, 0.6); }
.kpi .k-row { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }
.kpi .delta { margin-top: 2px; }

/* cards de resultado por jogo (dashboard e tela jogos) */
.gcards { display: grid; grid-template-columns: repeat(auto-fill, minmax(215px, 1fr)); gap: 10px; }
.gcard {
    background: var(--panel); border: 1px solid var(--stroke); border-radius: 13px;
    padding: 12px 13px; text-decoration: none; color: var(--txt);
    display: flex; flex-direction: column; gap: 7px; position: relative; overflow: hidden;
    transition: transform 0.15s, border-color 0.15s, box-shadow 0.15s;
}
.gcard:hover { transform: translateY(-2px); border-color: rgba(168, 85, 247, 0.5); box-shadow: 0 8px 26px rgba(168, 85, 247, 0.16); }
.gcard-head { display: flex; align-items: center; gap: 9px; min-height: 30px; }
.gcard-head img { height: 26px; width: auto; max-width: 90px; object-fit: contain; filter: drop-shadow(0 1px 4px rgba(0,0,0,0.7)); }
.gcard-name { font-family: var(--font-head); font-weight: 700; font-size: 13.5px; letter-spacing: 0.4px; line-height: 1.15; }
.gcard-result { font-family: var(--font-display); font-size: 19px; font-weight: 700; }
.gcard-sub { font-size: 10.5px; color: var(--txt-faint); display: flex; justify-content: space-between; gap: 6px; }
.gcard .spark { height: 34px; width: 100%; }

/* tabela DRE (linhas × meses) */
.dre-wrap { overflow-x: auto; }
table.dre { border-collapse: collapse; width: 100%; font-size: 12px; white-space: nowrap; }
.dre th, .dre td { padding: 6px 10px; border-top: 1px solid var(--stroke); text-align: right; }
.dre thead th {
    position: sticky; top: 0; background: #101728; color: var(--txt-dim);
    font-family: var(--font-head); font-size: 10.5px; font-weight: 700; letter-spacing: 1px; text-transform: uppercase;
}
.dre td:first-child, .dre th:first-child {
    text-align: left; position: sticky; left: 0; background: var(--panel-solid);
    font-family: var(--font-head); font-weight: 600; letter-spacing: 0.3px;
}
.dre .num { font-family: var(--font-display); font-size: 11.5px; }
.dre tr.total td { border-top: 1px solid var(--stroke-strong); background: rgba(168, 85, 247, 0.06); font-family: var(--font-display); font-size: 12px; color: #fff; }
.dre tr.subtle td { color: var(--txt-faint); font-size: 11px; }

/* barras de progresso (metas, orçamento) */
.pb-wrap { display: flex; align-items: center; gap: 8px; min-width: 130px; }
.pb { flex: 1; height: 7px; border-radius: 4px; background: rgba(124, 143, 191, 0.14); overflow: hidden; }
.pb > i { display: block; height: 100%; border-radius: 4px; background: linear-gradient(90deg, var(--neon-purple), var(--neon-cyan)); transition: width 0.6s cubic-bezier(0.16, 1, 0.3, 1); }
.pb > i.pb-green { background: var(--neon-green); }
.pb > i.pb-warn { background: var(--warn); }
.pb > i.pb-red { background: var(--danger); }
.pb-label { font-family: var(--font-display); font-size: 11px; color: var(--txt-dim); white-space: nowrap; }

/* nota informativa (estimativas, limitações de dados) */
.note {
    border-left: 2px solid rgba(34, 211, 238, 0.5); background: rgba(34, 211, 238, 0.05);
    border-radius: 0 9px 9px 0; padding: 8px 12px; font-size: 11.5px; color: var(--txt-dim); margin-top: 8px;
}
.note-warn { border-left-color: rgba(250, 204, 21, 0.55); background: rgba(250, 204, 21, 0.05); }

/* tier badges de criadores/clãs */
.tier-badge { display: inline-block; font-family: var(--font-display); font-size: 10px; padding: 1px 7px; border-radius: 5px; border: 1px solid; }
.tier-1 { color: #f5c542; border-color: rgba(245, 197, 66, 0.55); background: rgba(245, 197, 66, 0.08); }
.tier-2 { color: #c9d4e8; border-color: rgba(201, 212, 232, 0.4); }
.tier-3 { color: #cd7f4f; border-color: rgba(205, 127, 79, 0.45); }

/* rótulo "estimativa" */
.est-tag {
    display: inline-block; font-size: 9px; font-weight: 700; letter-spacing: 0.8px; text-transform: uppercase;
    color: var(--warn); border: 1px dashed rgba(250, 204, 21, 0.5); border-radius: 4px; padding: 1px 6px; vertical-align: 2px;
}

/* grid de resumo em telas internas */
.mini-kpis { display: grid; grid-template-columns: repeat(auto-fit, minmax(150px, 1fr)); gap: 8px; margin-bottom: 10px; }
.mini-kpi { background: rgba(13, 18, 32, 0.55); border: 1px solid var(--stroke); border-radius: 10px; padding: 8px 11px; }
.mini-kpi .l { font-family: var(--font-head); font-size: 10px; font-weight: 700; letter-spacing: 1px; text-transform: uppercase; color: var(--txt-faint); }
.mini-kpi .v { font-family: var(--font-display); font-size: 16px; color: #fff; margin-top: 2px; }
.mini-kpi .s { font-size: 10.5px; color: var(--txt-faint); margin-top: 1px; }

@media (max-width: 720px) {
    .period-range-form { width: 100%; }
    .gcards { grid-template-columns: repeat(auto-fill, minmax(160px, 1fr)); }
}

/* ============================================================
   Admin — sidebar colapsável agrupada (topbar 48px mantida)
   ============================================================ */
:root { --sidebar-w: 232px; }

body.with-sidebar .app { padding-left: calc(var(--sidebar-w) + 22px); }
body.with-sidebar.sb-collapsed .app { padding-left: 22px; }

.sidebar {
    position: fixed; top: 48px; left: 0; bottom: 0; z-index: 50;
    width: var(--sidebar-w);
    display: flex; flex-direction: column;
    background: rgba(11, 15, 26, 0.88);
    border-right: 1px solid var(--stroke-strong);
    backdrop-filter: blur(14px);
    transition: transform 0.18s ease-out;
}
.sidebar::after {
    content: ''; position: absolute; top: 0; bottom: 0; right: -1px; width: 1px;
    background: linear-gradient(180deg, rgba(168, 85, 247, 0.45), rgba(34, 211, 238, 0.25), transparent);
}
body.sb-collapsed .sidebar { transform: translateX(-100%); }

.sb-search { padding: 10px 10px 6px; flex-shrink: 0; }
.sb-search .tb-input { width: 100%; min-width: 0; padding: 6px 10px; font-size: 12px; }

.sb-nav { flex: 1; overflow-y: auto; padding: 4px 8px 18px; }
.sb-group { margin-top: 10px; }
.sb-group-label {
    display: flex; align-items: center; justify-content: space-between; gap: 6px;
    width: 100%; background: none; border: 0; cursor: pointer; text-align: left;
    font-family: var(--font-head); font-size: 10px; font-weight: 700;
    letter-spacing: 1.4px; text-transform: uppercase; color: var(--txt-faint);
    padding: 4px 8px; border-radius: 7px;
    transition: color 0.12s, background 0.12s;
}
.sb-group-label:hover { color: var(--txt-dim); background: rgba(124, 143, 191, 0.08); }
.sb-caret { font-size: 9px; transition: transform 0.15s ease-out; flex-shrink: 0; }
.sb-group.collapsed .sb-caret { transform: rotate(-90deg); }
.sb-group.collapsed .sb-item { display: none; }
/* durante o filtro de menus, grupos com resultado abrem mesmo minimizados */
.sb-nav.sb-filtering .sb-group.collapsed .sb-item { display: flex; }
.sb-item {
    display: flex; align-items: center; gap: 9px;
    padding: 7px 10px; border-radius: 9px; margin-bottom: 1px;
    color: var(--txt-dim); text-decoration: none;
    font-family: var(--font-head); font-weight: 600; font-size: 13px;
    letter-spacing: 0.4px; text-transform: uppercase; white-space: nowrap;
    border: 1px solid transparent;
    transition: background 0.12s, color 0.12s, border-color 0.12s;
}
.sb-item:hover { background: rgba(124, 143, 191, 0.10); color: var(--txt); }
.sb-item.active {
    background: linear-gradient(135deg, rgba(168, 85, 247, 0.22), rgba(34, 211, 238, 0.14));
    color: #fff;
    border-color: rgba(168, 85, 247, 0.4);
}
.sb-ico { width: 18px; text-align: center; font-size: 13px; flex-shrink: 0; }
.sb-label { overflow: hidden; text-overflow: ellipsis; }

/* botão hambúrguer na topbar */
.sb-toggle {
    background: none; border: 1px solid var(--stroke-strong); border-radius: 8px;
    color: var(--txt-dim); font-size: 15px; line-height: 1;
    width: 32px; height: 32px; cursor: pointer; flex-shrink: 0;
    transition: border-color 0.15s, color 0.15s;
}
.sb-toggle:hover { border-color: var(--neon-purple); color: var(--txt); }

/* responsivo: em telas estreitas a sidebar vira drawer sobreposto */
@media (max-width: 1240px) {
    body.with-sidebar .app { padding-left: 22px; }
    .sidebar { transform: translateX(-100%); box-shadow: 12px 0 40px rgba(0, 0, 0, 0.55); }
    body.sb-open .sidebar { transform: none; }
    .sb-backdrop {
        position: fixed; inset: 48px 0 0 0; z-index: 49;
        background: rgba(5, 8, 15, 0.6); backdrop-filter: blur(3px);
    }
}